Search Jobs

CSR (Customer Advocate)

Location:Etobicoke, Toronto, Ontario, Canada
Job Type:Permanent
Posted:25th Mar 2011
Closing Date:22nd Apr 2011
Posted By:Human Resources 101
Details:
CSR (Customer Advocate)

Customer Service Representative (Customer Advocate)

COMPANY PROFILE:
Our client is a worldwide leader in IP-based video communication and collaboration services, with offices in the United States, Canada, UK, Hong Kong and China.

We are currently conducting a search for a Customer Advocate to provide video conferencing support to our customers. This is a great opportunity for an ambitious, highly motivated self starter to be part of a growing and successful company. Our ultimate goal is to change the way our customers do business through the use of “Video as a Business Tool”.

As the ideal candidate for the Customer Advocate position based in our corporate headquarters in Etobicoke - you will be highly skilled in providing an exceptional customer experience in a technical customer support environment

BENEFITS:
Full time position
Compensation dependent upon experience
Group benefits coverage

REQUIREMENTS:
The Customer Advocate provides video conferencing technical support to our customers.  You will do this by providing world class service and a top notch customer experience through the provisioning of call set up and call launching (connecting) processes. In addition, technical support provides diagnosis, isolation and resolution of technical problems throughout the video conferencing call. 
Preference will be given to individuals who have experience or in-depth understanding of advanced service-led technologies - particularly video communications, IP, VOIP
Excellent communication skills (English)
Professional rapport and customer service experience
Fundamental knowledge of videoconferencing infrastructures
Understanding of Telecommunication networks and ISDN
CRM trouble ticket reporting experience
Previous experience in a 24/7 Customer Support work environment
BA or BS college degree preferred.
Anyone interested in this position must submit their C.V. in confidence by email

Please quote Customer Service Representative (Customer Advocate) in Subject line
 
Sorry! This job is no longer active as the closing date for applications has passed. You can view other vacancies from this company (if they have any) by clicking on their name above, alternatively we may have some suggestions for similar vacancies listed below that might be of interest.
 

Featured External Adverts

Similar Vacancies

Customer Service Representative (Customer Advocate)
Etobicoke, Toronto, Ontario, Canada
Customer Service Representative
Etobicoke, Toronto, Ontario, Canada
NOC Technician
Etobicoke, Toronto, Ontario, Canada
Manager, Call Center (Customer Service)
Etobicoke, Toronto, Ontario, Canada
NOC Manager
Etobicoke, Toronto, Ontario, Canada
NOC Manager
Etobicoke, Toronto, Ontario, Canada
Manager, VNOC
Etobicoke, Toronto, Ontario, Canada
- Customer Support Staff
Etobicoke, Toronto, Ontario, Canada
To find more vacancies similar to this one, or for a more specific search,
click here for our advanced search page.