Assistant Branch Manager

Location:	Whitehorse, Yukon, Canada
Job Type:	Permanent
Posted:	30th Apr 2008
Closing Date:	28th May 2008
Posted By:	Hewitt Associates
Details:
Assistant Branch Manager Coordinate and oversee the day-to-day service activities, ensuring customer walk-in traffic is assisted appropriately and transactional and operational effectiveness activities are completed as per Policies and Procedures. Manage the daily scheduling of the front line staff to maintain optimum efficiencies and a high level of customer service. Monitor the Service Request and Problem Resolution processes ensuring branch employees are taking appropriate timely action to meet/exceed customer expectations. Provide reactive technical training by responding to employee queries and approve transactions within prescribed limits. Conduct sales and service management activities as prescribed and provide proactive coaching support as defined by the Branch Manager to address identified skilled knowledge and behavioral gaps. Execute performance plans for CSRs developed by the Branch Manager, observing and providing feedback to employees and the Branch Manager on progress towards desired behaviours/results. Provide subject matter expertise relative to Operational Effectiveness and if designated, Branch Compliance Officer, accountabilities. Effectively execute cross functional/collateral accountabilities and authorities. 5 plus years banking experience is mandatory, supervisory experience a plus.

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