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Exchange Support Engineer
| Location: | Halifax, Nova Scotia, Canada |
|---|---|
| Job Type: | Permanent |
| Posted: | 25th Mar 2008 |
| Closing Date: | 1st Jun 2008 |
| Posted By: | Quest Software |
| Details: | |
| Exchange Support Engineer Technical Support Engineer (Exchange) Quest Software, Inc. delivers innovative products that help organizations get more performance and productivity from their applications, databases and Windows infrastructure. Through a deep expertise in IT operations and a continued focus on what works best, Quest helps more than 18,000 customers worldwide meet higher expectations for enterprise IT. Quest Software can be found in offices around the globe and at quest.com. Quest Software is seeking a Support Engineer to support customers on our Windows Management product line for our Exchange Support team. Position will be based out of the Halifax, Nova Scotia office. Engineers will work independently and as part of a team using their skills to solve customer’s technical issues in various heterogeneous (Windows / AD / Exchange / Lotus / GroupWise / Novell) environments. The engineer will be part of shift rotations and after-hours support may be required in the future. Day-to-day Duties Include: · Field incoming technical issues from customers · Maintain a personal queue of ongoing customer issues until resolution · Interface with R&D resources to bring escalated issues to resolution. · Document all customer/case details in a case tracking system · Create solutions from resolved issues for future use by customers and internal personnel · Act as a customer advocate Required Technologies: · Expert knowledge of Microsoft Exchange · Strong knowledge of Microsoft Windows operating systems preferably from a system administration background. · Active Directory – Managing users / groups, Schema knowledge, Replication, DNS · You must be independent, self-motivated, a team player and have a people-oriented personality. Preferred Experience: · Prior technical support experience or system administration · Novell Groupwise or Lotus Notes experience / knowledge · Virtual Server or VMWare · MCSE / MCSA Windows 2000 / 2003 (or equivalent work experience) · SQL Server 7.0 & 2000 · Scripting knowledge (VBS, Jscript, etc) · SharePoint Technologies Please apply to this position directly through our corporate careers website | |
| Sorry! This job is no longer active as the closing date for applications has passed. You can view other vacancies from this company (if they have any) by clicking on their name above, alternatively we may have some suggestions for similar vacancies listed below that might be of interest. | |
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