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Bilingual Help Desk Specialist
| Location: | Oromocto, Fredericton, New Brunswick, Canada |
|---|---|
| Job Type: | Contract |
| Posted: | 11th Nov 2009 |
| Closing Date: | 30th Nov 2010 |
| Posted By: | Calian |
| Details: | |
| Bilingual Help Desk Specialist Type of Assignment: Contract, full time Length of Assignment: 1 year The Help Desk Specialists duties include but are not limited to: • Performing a variety of network incident and problem analysis, monitoring tasks and network management systems and responding appropriately to user requests, incidents and problems; • Performing initial incident and problem analysis and triage, and assigning the incident or problem to other technical resources for resolution when appropriate; • Maintaining liaison with end users and technical resources to communicate the status of incident and problem resolution to end users; logging and tracking requests for assistance; • Providing advice and technical guidance to end users and technical resources as the situation warrants; • Maintaining records of incidents and problems reported against a system and their resolution; • Liaising with end users to ensure maintenance of accounts and software, and to advise end users of upgrades, additions and/or changes to IM/IT resources or configuration prior to their execution; and • Perform other related duties incidental to the work described herein. Mandatory Qualifications: • University or College Undergraduate Degree or Diploma/Certificate in an IT related field. • A minimum of 1 year experience as a Help Desk Specialist working with Active Directory / Windows Server 2000/2003. • A minimum of 1 year experience with an industry standard ITSM Tool • A minimum of 3 years experience working in a service desk providing first line support to more than 100 users. Desirable Qualifications: • A valid PWGSC Secret (Level 2) security clearance • Familiarity with any of the following DND System applications: o ITSM tool (Army): Support Magic SDE 9.0/9.2. o ITSM tool (Air Force): assist and Remedy 7.1, o Network Operation System (NOS): Microsoft Windows 2003 Server, o Desktop Operating System (OS): Microsoft Windows XP, o Messaging System; Microsoft Exchange, and o Office Suite: Microsoft Office 2000 and 2003 Special Conditions: • Work is performed on-site • Medical and Dental Benefits Included • Paid Vacation and Sick Leave Included | |
| Sorry! This job is no longer active as the closing date for applications has passed. You can view other vacancies from this company (if they have any) by clicking on their name above, alternatively we may have some suggestions for similar vacancies listed below that might be of interest. | |
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