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Security Manager

Location:Whistler, Whistler, Squamish-Lillooet, British Columbia, Canada
Job Type:Permanent
Posted:1st Dec 2007
Closing Date:29th Jan 2008
Posted By:The Fairmont Chateau Whistler
Details:
Security Manager

RESPONSIBILITIES
- Lead and coach the Security team to achieve exceptional levels of guest service and colleague satisfaction results, through the application of all Corporate and property standards and policies.
- Be available for all emergency situations
- Consistent development, support, promotion and enforcement of hotel policy relating to colleague and guest safety and security.
- Know and act upon all relevant Federal, Provincial and Municipal Acts to include Trespass to Property, Innkeepers Act, Charter of Rights and Freedom and the powers of arrest.
- Guide and support all leaders on Health & Safety and Security procedures and ensure they are providing a safe workplace for their colleagues
- Work closely with Human Resources to successfully recruit security officers
- Educate all new colleagues on Security through the new hire orientation
- Provide security assistance to all guests and colleagues
- Key member of the CWR Health & Safety Committee
- Conducts and coordinates timely performance reviews for all team members.
- Liaison with local law enforcement & community peers
- Responsible for departmental budget preparation and control
- Responsible for forecasting, scheduling and payroll planning
- Emergency equipment inventory and ordering
- Assist in the development of departmental service standards
- Investigate and follow up on all reports made by guests or colleagues
- Ensure all incidents are properly recorded and documented as set by standards
- Maintain and control all key card access and locks using the ILCO Lock System
- Review the Business Continuity Plan semi-annually and ensure that all changes or updates are communicated to colleagues and that all necessary training is provided.
- Coordination of emergency response training including training exercises
- Coordination of resort first aid program
- To complete assigned projects and duties as required
- Actively participate in The Fairmont Chateau Whistler’s environmental program and department specific initiatives in working towards sustainable operations.
- To be Health & Safety conscious and actively involved in maintaining a safe work environment.
- Complies with Fairmont Hotels & Resorts policies, procedures and code of ethics

QUALIFICATIONS:
- University/College education in related discipline
- Two or more years of security supervisory or management experience
- Experience in Business Continuity Planning / Disaster Preparation
- Experience in budget preparation
- Experience in vulnerability assessment
- Knowledge of VIP protection
- Strong knowledge of fire suppression systems
- Strong knowledge of Security equipment and industry technology
- Knowledge of emergency response dispatch
- Required to obtain and maintain Occupational First Aid Level II within first 3 months
- Computer literacy with strong knowledge of MS Word and Excel
- Proven ability to handle multiple tasks in a very busy environment
- Flexible to meet constantly changing demands of the workplace
- Exceptional organizational skills with previous experience handling confidential issues
- Strong communication skills with the ability to develop relationships and foster cooperation
 
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