IVR Business Analyst

Location:	Centre-du-Québec, Quebec, Canada
Job Type:	Permanent
Posted:	20th Mar 2007
Closing Date:	17th Apr 2007
Posted By:	BeVocal
Details:
IVR Business Analyst As a Solutions Performance Business Analyst, you will participate in the planning an dexecution of Continuous Improvement Process (CIP) analysis for existing applications to identify and develop internal and client focused recommendations. You will also work with the delivery team during the design, implementation and testing stages of the construction phase on reporting and performance analysis for assigned client or internal solutions. REQUIREMENTS: - Bachelor's degree or equivalent work experience - Experience analyzing IVR or similar customer care solutions - Consulting background a plus

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