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Director Product Support
| Location: | Nanaimo, British Columbia, Canada |
|---|---|
| Job Type: | Permanent |
| Posted: | 28th Oct 2007 |
| Closing Date: | 17th Apr 2008 |
| Posted By: | Goldbeck Recruiting Inc. |
| Details: | |
| Director Product Support Company Profile Our client engineers, designs and produces heavy equipment exclusively for the logging industry at their facility in Nanaimo, BC. Responsibilities ACCOUNTABILITY OBJECTIVE: Lead the corporate parts and service departments with the focus of creating value for the customer (end user, branch, and independent distributor) and the shareholders of the employer. DIMENSIONS: - Annual administrative budget of ~ $1.3M - Sales revenues of $20-30M - Staffing of ~25 employees - Revenue, Profit, and Inventory - Customer value creation - Parts and service marketing - Company owned retail sales outlets and independent distributors - Product Integrity and warranty - Shared values of integrity, trust, perseverance, accountability, and communication w/o boundaries PRINCIPLE ACCOUNTABILITIES: - Analyze and maintain appropriate inventory for service parts to turn service inventory two times annually and meet order fulfillment goals - Develop parts and service marketing strategies to meet budgeted revenue and profit goals. Develop promotional flyers and brochures, service training brochures, technical and application presentations in support of these strategies - Develop parts and service training materials and conduct training for branches, dealers and internal Madill personnel as appropriate - Develop strategic plans that drive revenue, profits, and customer satisfaction activities - Develop and organize branch and dealer parts and service training - Develop and meet annual spending budgets - Recommend improvements to products to satisfy customers and that also reduce the cost of external warranty and policy settlements. Understand product failures and request product changes - Lead product integrity discussions (old and new product) to ensure products are reliable, of high quality, and meet customer expectations - Investigate product safety issues and recommend changes to product designs that affect the safe operation of products - Promote positive relations with customers, dealers, and Madill sales personnel - Participate in Sales strategy discussions to ensure that Parts & Service strategies support the sales goals - Participate in distributor annual planning conferences with Sales group INDICATORS OF PERFORMANCE: - Meet parts and service inventory, revenue and profit targets - Customer, branch, and distributor feedback - Product line success and acceptance - Establish metric and maintain performance on warranty claims turn-a-round - Establish metric and drive service parts order fulfillment to a level of 90% orders filled complete for emergency and stock Qualifications SKILLS AND EXPERIENCE: - Minimum of B.S. degree (technical discipline preferred) - Minimum 10 years experience in parts and service.Understanding of the logging industry, preferred - Strong background in the technical support of heavy equipment products - Multiple leadership roles - Results oriented, lead by establishing strategies, manage the process - Team and people oriented - Excellent written and verbal communication skills - Proficient computer skills (i.e. Microsoft Office) KEY COMPETENTICIES: - Professional in appearance and demeanor - Self-starter, independent, work with minimal supervision - Hard driving (balanced with patience), results oriented - Assertive, ability to sell ideas - Flexible, adaptable - Strategic planning - Strong work ethic and sense of urgency - Leadership, coaching, and team building ORGANIZATIONAL RELATIONSHIPS: Departments reporting to the same higher level Leader - Engineering - Finance and Accounting - Operations - Retail Sales and Marketing - Distribution Sales *** Will relocate the right individual ** | |
| Sorry! This job is no longer active as the closing date for applications has passed. You can view other vacancies from this company (if they have any) by clicking on their name above, alternatively we may have some suggestions for similar vacancies listed below that might be of interest. | |
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