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RBC Bilingual (English/French) Client Service Representative – Creditor Insurance #80092
| Location: | Mississauga, Peel, Ontario, Canada |
|---|---|
| Job Type: | Permanent |
| Posted: | 5th Oct 2007 |
| Closing Date: | 30th Nov 2007 |
| Posted By: | RBC Financial Group |
| Details: | |
| RBC Bilingual (English/French) Client Service Representative – Creditor Insurance #80092 There’s no doubt about it: the first thing you will notice about the people at RBC is our passion—our commitment to always earning the right to be our clients’ first choice. We make it our business to understand and respond to clients’ financial needs. It’s who we are. It’s what we do…and we’re looking for additional talented people who share this passion for putting clients first. Creditor Insurance Client Service Representatives deliver our ultimate client experience by providing professional, attentive and accurate Creditor services to our customers. In addition, Client Service Representatives respond to customers by providing information, understanding their needs, offering value-added solutions, opportunity spotting, and by taking accountability for the resolution of customer concerns. Our Creditor Insurance group is responsible for services dealing with insurance covering minimum monthly payments for credit products such as loans, mortgages, credit lines, etc. in the case of disability or death. Client Service Representatives job duties are divided between speaking with clients over the phone to assist them through the application process, as well as processing Creditor Insurance claims. Key activities include ensuring accuracy and completeness of information. Customer contact responsibilities include call and email handling (incoming/outgoing) for both internal and external customers. You will provide knowledgeable and accurate information on Creditor products and services and apply a continuous-improvement approach to meeting internal and external customer care levels. Successful candidates must be fully bilingual (English/French). Superior verbal and written communications skills, a professional telephone manner, customer orientation, and successful time management/organizational skills are also required for this role. If you desire the opportunity to work in a fast-paced and dynamic environment and love to multi-task, this is the opportunity for you! Previous experience in a contact centre environment would be a strong asset. The RBC Insurance Creditor department is located at 6880 Financial Drive in Mississauga. Working within an inbound contact centre environment the hours of operation are 8am to 10pm Monday to Friday. We are looking for candidates that are fully flexible to work a variety of shifts within these hours based on the needs of the business. RBC offers a Total Rewards program including competitive salary, along with an array of flexible benefit, work/life and career development programs, long term investment and retirement savings plans. If you are interested in applying to this position, please apply directly online at www.rbc.com/careers, to Position ID 80092. We value diversity in the workplace, are committed to employment equity/equal opportunity employment and will provide reasonable workplace accommodation to applicants with disabilities. | |
| Sorry! This job is no longer active as the closing date for applications has passed. You can view other vacancies from this company (if they have any) by clicking on their name above, alternatively we may have some suggestions for similar vacancies listed below that might be of interest. | |
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