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RBC Insurance Advisor, Retail Branch - Pilot Sound, Edmonton

Location:Pilot Sound, Edmonton, Alberta, Canada
Job Type:Permanent
Posted:14th Nov 2008
Closing Date:1st Jan 2008
Posted By:RBC Financial Group
Details:
RBC Insurance Advisor, Retail Branch - Pilot Sound, Edmonton

The first thing you will notice about the people at RBC® is our passion – our commitment to always earning the right to be our clients’ first choice. We make it our business to understand and respond to clients’ financial needs. It’s who we are. It’s in everything we do... and we’re looking for additional talented people who share this passion for putting clients first.

As one of North America’s leading diversified financial services companies, we have the resources that will enable you to do just that.

We are seeking customer-focused dynamic team players that thrive in a fast-paced environment to provide professional and attentive insurance advice and solutions to our customers.

This position is primarily responsible for proactively identifying needs, offering value added advice and solutions, opportunity spotting, and by taking accountability for the resolution of customer concerns. You will demonstrate the essentials of customer care at all times, ensuring customers receive optimal service at a level that meets or exceeds their needs, developing relationships and generating referral business.

Key Accountabilities:
o Insurance product sales (Property & Casualty, Life & Health, and Travel insurance)
o Identify other client investment or banking needs and refer to partners where appropriate (i.e., Mortgage specialist, Investment & Retirement Planner, Bank sales person)
o Support retention of existing insurance business by acting as a single point of contact for customers in renewing and servicing insurance products
o Provide complete solutions to customer concerns/problems, escalating where necessary and appropriate
o Maintain focus on client retention, building client strategies and action plans including contact and follow-up
o Practice opportunity spotting
o Assist with branch business growth goals and revenue targets
o Generate referrals, sales activities and contribute to superior client care
o Follow through on centrally generated and self-diarized leads and retention
o Maximize the use of technology and maintain data integrity, documenting all relevant client sales and service contacts and results

Job Requirements: (Knowledge/ Experience):
o Two years of previous sales experience
o Post secondary education or equivalent experience in lieu
o Previous experience in insurance and/or service capacity considered an asset
o Excellent verbal and written communication skills
o Superior time management and organizational abilities
o Self-starter with proven initiative and ability to work with little or no supervision
o Sound decision-making skills
o Strong computer skills, including demonstrated proficiency with MS Office products
o General Insurance License or Life Agent License considered an asset (Training is provided).

To apply for this exciting opportunity, please visit our website career page and apply to job #99384.

RBC offers a Total Rewards program including a competitive salary, along with an array of flexible benefit, work/life and career development programs, long term investment and retirement savings.
 
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