J2EE ENGINEER – support department

Location:	Wroclaw, Poland, Lot 1, Prince Edward Island, Canada
Job Type:	Contract
Posted:	5th Sep 2007
Closing Date:	3rd Oct 2007
Posted By:	KPIT
Details:
J2EE ENGINEER – support department J2EE ENGINEER – support department (English) code: SE/ENG Key responsibilities: • Provide services during all stages of support delivery and work with end customer to troubleshoot reported issues and follow resolution paths towards speedy and efficient resolution of the customer issue • Follow proper defined and documented case handling procedures and escalation procedures and meet SLA’s • Monitor incoming end customer phone, email or web support requests (take ownership of issue, analyze customer problems, replicate, test, troubleshoot and provide adequate support and timely resolution to the issue) • Communicate with end customers through a number of channels including telephone, email and the web tool • Continuously learn supported product family and continually improve expertise and gain in-depth knowledge, skills and command over the products • Learn current and prerelease products in the lines of support • Coordinate and assist with product upgrades Qualifications requirements: • University degree in IT, electronics, maths or equivalent • At least 2 years of commercial experience as applications developer or technical consultant • Experience and excellent J2EE knowledge (java, JDBC, EJB, JMS, Web Services) • Good experience with any relational data base (eg. Oracle, Sybase, DB2, MS SQL Server) • Experience with tunning of operating systems (Windows / Unix ) • Ability to understand end customer problem (urgency, sensitivity) and provide technical solution to the problem • Ability to work well in demanding customer environment/customer escalations • Strong Verbal and written communication skills • Ability to speak confidently and communicate clearly with customer • Fluent English (job requires phone interaction with UK developers, IT managers, project, managers) nice to have: • Working knowledge of web application servers, especially WebLogic server • Exposure to web security • Experience using a CRM system (Siebel, Clarify, PeopleSoft) Our offer: • Comprehensive training program on leading enterprise infrastructure software products (application servers) • Continuous access to state of the art technologies • Valuable professional experience – engineers working in this area gain deep understanding of complex enterprise infrastructure software solutions, get to understand and resolve issues of leading international corporations (major banks, large manufacturing organisations); usually this kind of experience is a great foundation for future IT operations management roles, architect roles or consulting roles • Growth opportunities (technical path, leadership path) • Friendly working environment in a company with high quality and security standards (CMMI Level 5, BS 7799,ISO 9001) • Comprehensive compensation package (including medical cover, social benefits) Interested ? Please send your CV in English to: - apply below - stating the job code in the title of your e-mail or get in touch with us. KPIT Infosystems Central Europe Sp. z o.o. ul. Klecińska 125 54-413 Wrocław 0048 71 78 58 900

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