Search Jobs

Bilingual Customer Account Representative

Location:Mississauga, Ontario, Mississauga, Peel, Ontario, Canada
Job Type:Permanent
Posted:19th Sep 2008
Closing Date:17th Oct 2008
Posted By:Maple Leaf Consumer Foods
Details:
Bilingual Customer Account Representative

POSITION SUMMARY:
 To be a primary point of contact within Customer Service for a group of accounts – managing the customer relationship, working with and supporting the field sales force
 To enter and manage orders, including managing and preventing shortages and allocations
 Deal as a point person with internal customers such as Sales, Logistics and Planning

POSITION RESPONSIBILITIES:
 Order Entry and Confirmations
 Proactively and reactively addressing shortage issues.
 Issue resolution including order tracing and working cross-functionally to meet customer expectations.
 Processing returns
 Manage price discrepancies
 Maintain customer notes and SOPs
 Execute allocation, wish list and prioritization processes.
 A primary contact for a large group of customers and provide secondary support for additional small customers
 Making customer calls, supporting sales, answering queries & managing relationships
 Create/send customer short reports

ACCOUNTABILITIES:
 Maintaining customer relationships for a group of accounts
 Ensuring coverage is always available for calls coming in from the queue
 Maintaining defined service levels for the assigned account

REQUIRED SKILLS AND EXPERIENCE:
 Strong alignment with Maple Leaf’s Leadership Edge Values (Do What’s Right; Be Performance Driven; Have Bias for Action; Continuously Improve; Be Externally Focused; Dare to be Transparent)
 Bilingual (English/French) is a must
 University Undergraduate Degree or equivalent experience
 1 to 2 years in a customer-facing role
 Strong ability to build customer relationships and deliver flawless customer service
 Good problem solving, prioritization, & organization skills with the ability to manage multiple competing tasks
 Good communication skills - written and verbal (one-on-one and in groups)
 Good negotiation skills
 Highly detail oriented and able to process a large number of phone calls and orders on a daily basis
 Self motivated team player. Able to be pro-active and work with minimal supervision
 System Knowledge: Competent in Microsoft Word and Excel; knowledge of Cognos, BPCS/AS400 or similar.
 
Sorry! This job is no longer active as the closing date for applications has passed. You can view other vacancies from this company (if they have any) by clicking on their name above, alternatively we may have some suggestions for similar vacancies listed below that might be of interest.
 

Featured External Adverts

Similar Vacancies

Part Time Customer Account Representative
Mississauga, Peel, Ontario, Canada
Manager, Customer Care Retention
Mississauga, Peel, Ontario, Canada
Bilingual CSR Rep(English-French)
Mississauga, Peel, Ontario, Canada
Dedicated Dispatch Coordinator
Mississauga, Peel, Ontario, Canada
Bilingual Master File Clerk
Mississauga, Peel, Ontario, Canada
Technical Support - Tier 2 - French
Mississauga, Peel, Ontario, Canada
Technical Support Associate - Tier 2
Mississauga, Peel, Ontario, Canada
Account Manager
Mississauga, Peel, Ontario, Canada
To find more vacancies similar to this one, or for a more specific search,
click here for our advanced search page.